l111 Privacy Policy — Your Information Is Protected

l111 operates a safe and trusted online gaming platform for users in Bangladesh. We believe that the protection of your personal information is a fundamental right. This privacy policy explains in detail what types of information we collect, why we collect it, how we use it, and in what circumstances it may be shared with third parties. At l111, protecting your privacy is not just a legal obligation — it is an integral part of our business values.

If you have any questions about this policy, please contact our support team via live chat or send an email to [email protected].

1.1 Information You Provide Directly

When you register an account on l111, make a deposit, or contact customer support, you directly provide the following information:

• Full name (as per national identity card)
• Email address
• Date of birth (for age verification — only for those aged 21 or above)
• National identity card or passport number (for identity verification)
• Mobile banking information (bKash, Nagad, Rocket, Upay — for transaction purposes)
• Bank account information (for bank transfers)
• Content of support conversations

1.2 Automatically Collected Information

When you use the l111 platform, our system automatically collects the following technical information:

• IP address and device type
• Browser version and operating system
• Date and time of site access
• Pages visited and session duration
• Referring URL (where you came from before visiting the site)
• Gaming activity and betting history
• Cookie and session data

1.3 Information Received from Third Parties

In some cases, we may receive certain information about you from payment processors, identity verification services, or fraud prevention systems. This information is used solely for security and protection purposes.

2.1 Service Delivery and Operations

We use the information you provide to carry out the following activities:

• Account creation and management
• Processing deposits and withdrawals
• Activating bonuses and promotions
• Providing customer support
• Ensuring VIP program benefits

2.2 Safety and Security

l111 is always committed to ensuring user safety. Through the use of information, we:

• Detect and prevent fraudulent activity
• Take effective measures to prevent money laundering (AML)
• Ensure age verification (21+ age rule)
• Prevent unauthorized access to accounts
• Maintain system security

2.3 Service Improvement and Personalization

We use information to further improve your gaming experience. This includes recommending games based on your preferences, providing relevant promotional offers, and improving the overall performance of the platform.

2.4 Communication and Notifications

Important account-related notifications, transaction confirmations, and security alerts may be sent to your email. You can unsubscribe from promotional emails through our support.

3.1 What Are Cookies and Why Are They Used

Cookies are small text files stored on your device. l111 uses cookies because:

• To remember your login state
• To improve site performance
• To save user preferences
• For security and fraud prevention
• For statistical analysis

3.2 Types of Cookies

We use three types of cookies. First, essential cookies that are necessary for the basic functionality of the site and cannot be disabled. Second, functional cookies that remember your preferences and settings. Third, analytical cookies that help us understand how the site is used.

You can control cookies from your browser settings. Please note that disabling certain cookies may cause some site features to not work properly.

4.1 When We Share Information

l111 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• With bKash, Nagad, Rocket, Upay and banking partners for payment processing (relevant transaction information only)
• With identity verification service providers
• With technology service providers (hosting, security, etc.)
• In response to lawful requests from legal authorities
• In assisting with financial crime investigations

4.2 Third-Party Responsibilities

The third parties with whom we share information are governed by their own privacy policies. l111 ensures that these partners adhere to strict data protection standards and use your information only for specified purposes.

4.3 International Data Transfers

In some cases, your information may be processed on servers located outside Bangladesh. In such cases, we ensure that the standard of protection for your information is maintained in accordance with our policy.

5.1 Technical Protection

l111 uses the most advanced technology to protect your information:

• SSL (Secure Socket Layer) encryption — on all data transmissions
• 256-bit encryption technology
• Firewalls and security protocols
• Regular security audits and testing
• Two-Factor Authentication feature
• Automatic detection of suspicious activity

5.2 Organizational Protection

Alongside technology, we also ensure data protection at the organizational level. Only authorized staff can access your information. All staff are bound by confidentiality agreements and receive regular security training.

5.3 What to Do in Case of a Data Breach

If a data security breach occurs, l111 acts quickly. Affected users are notified as promptly as possible and necessary steps are taken to minimize damage. We also notify the relevant authorities.

7.1 General Retention Policy

l111 retains your information only for as long as necessary. All information is retained while your account is active. Even after an account is closed, certain information may be kept for a specified period due to legal and regulatory requirements.

7.2 Financial Transaction Information

Records of deposits and withdrawals, particularly information related to bKash, Nagad, Rocket, Upay and bank transfers, must be retained for a set period in accordance with financial crime prevention regulations. This information is never sold to third parties.

l111 is a platform operated exclusively for those aged 21 or above. We do not knowingly collect any personal information from minors. Age verification during registration is a mandatory step.

If we become aware that a minor has created an account using false information, that account will be immediately closed and the associated information will be deleted. If a parent believes their child has registered on our site, please contact [email protected].

l111 may update this privacy policy from time to time. If any significant changes are made, we will notify you via email or through a notification on the platform.

The updated version of the policy will be published on this page and the "Last Updated" date will change. If you continue to use the platform after the changes, you will be considered to have agreed to the new policy.

We recommend that you review this page regularly so that you remain aware of the latest data protection policy.